Which response by a manager indicates they are actively listening?

The response indicating active listening is characterized by reflecting back what the speaker has communicated, demonstrating an understanding of their perspective. When the manager says, "So what you are saying is that this problem may involve more variables than it may have seemed at first glance?" they are paraphrasing and clarifying the speaker's thoughts. This shows they are not only paying attention but also engaged with the content being discussed. By summarizing the key concern about the complexity of the problem, the manager ensures that they grasp the speaker's message accurately, which is a hallmark of effective listening.

Active listening involves acknowledging the speaker's points, seeking clarification where needed, and showing empathy and involvement in the conversation. The other responses, while they demonstrate a response to the conversation, lack this deeper engagement. For instance, the phrase that merely suggests staying on topic does not engage with the speaker's ideas. Similarly, asking someone to get to the point or expressing interest without inviting further elaboration does not indicate the same level of understanding or involvement in the discussion.